Your Privacy Is Our Responsibility
Find out how your personal information is collected, used, and kept safe on the dkvip platform — our full privacy policy is right here.
Privacy Policy Summary
dkvip is a trusted online gaming platform in Bangladesh. We believe that fully protecting every user's privacy is our core responsibility. This Privacy Policy ("Policy") explains how dkvip collects, stores, uses, and where necessary shares your personal information with third parties. By using our platform, you are agreeing to the terms of this Policy.
This Policy applies to all users who visit the dkvip website, create an account, or use any of our services. If you disagree with any part of this Policy, please stop using our services and contact our support team.
Summary: We only collect the information we need, we never sell it to third parties, and we keep your data secure with SSL encryption.
What Information We Collect
For registration, transactions, and service delivery on the dkvip platform, we collect the following types of personal information:
a) Registration and Identity Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport details (where identity verification is required)
- Username and password (stored in encrypted form)
b) Financial Information
- Mobile numbers linked to bKash, Nagad, and Rocket accounts
- Transaction history — records of deposits and withdrawals
- Account balance information
c) Technical Information
- IP address and device type
- Browser and operating system information
- Session logs and platform usage history
- Preference and behavioural data collected through cookies
d) Voluntarily Provided Information
When you contact us via live chat or email, we also store the information you provide — questions, complaints, or suggestions — so we can serve you better.
How We Use Your Information
We use the information we collect only for specific and legitimate purposes. Our main purposes are as follows:
- Account Management: Completing your registration, verifying your account, and ensuring secure login.
- Transaction Processing: Completing deposits and withdrawals smoothly and maintaining records of financial transactions.
- Service Improvement: Analysing user experience to improve the platform's performance.
- Fraud Prevention: Detecting suspicious activity, preventing the use of multiple accounts, and maintaining platform security.
- Customer Support: Providing fast and effective responses to your questions or issues.
- Legal Compliance: Following applicable laws and the instructions of regulatory bodies.
- Relevant Communications: Sending important updates, promotions, and service notifications — you can opt out at any time.
Our Commitment: We never sell your personal information to third parties or use it commercially for advertising purposes.
Cookies and Tracking Technologies
The dkvip website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience.
Types of cookies we use:
- Essential Cookies: Required for the basic functioning of the website — maintaining login sessions, security verification, and so on. These cannot be disabled.
- Functional Cookies: Remember your language preference, game settings, and user preferences.
- Analytics Cookies: Help us understand how many users are visiting the site and which pages are used most.
You can control non-essential cookies by changing your browser settings. However, disabling cookies may limit some website functionality.
Data Storage and Security
We take the highest technical and organisational measures to protect your personal information. Our security framework includes the following:
- SSL Encryption: All data transfers are protected by 256-bit SSL encryption, keeping information exchange completely secure.
- Password Encryption: Your password is never stored directly — only an encrypted hash is stored.
- Access Controls: Only authorised staff can access your information, and every access is logged.
- Secure Servers: Our data is stored in secured data centres where regular security audits are conducted.
- Firewall and Monitoring: Real-time cyber threat detection and prevention systems remain active.
Data Retention Period
We retain your information only for as long as it is needed to provide services or meet legal obligations. Even after your account is closed, we may be required to keep certain information for a specified period for legal and regulatory reasons.
While we take the highest security measures, it is not possible to guarantee 100% security on the internet. It is also your responsibility to keep your account password secure and to report any suspicious activity to us.
Sharing Information with Third Parties
dkvip does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, in certain circumstances, limited information may be shared with our trusted partners:
- Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive the information needed to complete transactions. They operate under their own privacy policies.
- Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive limited information to operate gaming activity.
- Technology Partners: Trusted technology service providers for platform maintenance and analytics may have limited access to non-personalised data.
- Legal Requirements: We may be required to disclose information in response to court orders, lawful requests from law enforcement agencies, or applicable legal obligations.
All our partners are bound by strict confidentiality agreements on data protection and may only use the information provided for the specified purpose.
Your Rights Over Your Data
You have the following rights regarding your personal information on the dkvip platform:
- Right to Access: You have the right to know what information we hold about you and to request a copy.
- Right to Correction: You can request that any inaccurate information about you be corrected.
- Right to Deletion: In certain circumstances you can request that your information be deleted, though some data may be retained due to legal obligations.
- Right to Restrict Processing: In certain cases you can request that the processing of your information be limited.
- Right to Opt Out of Marketing: You have the option to opt out of promotional communications at any time.
- Right to Raise Concerns: If you have any concerns about how we process your information, contact us directly.
To exercise these rights, contact our support team at [email protected]. We typically respond within 30 business days.
Protection of Minors
dkvip's services are strictly for users aged 21 and above. We do not knowingly collect personal information from minors.
We verify age during the registration process. If a user provides false information about their age and this is later discovered, their account will be closed immediately and the related information will be deleted.
If you believe a minor has registered on our platform, please notify our support team immediately.
International Data Transfers
Our servers and technology infrastructure may be located in various countries. As a result, your information may be stored or processed outside Bangladesh.
Wherever your information is processed, we ensure that:
- The protection standards described in this Privacy Policy will be maintained.
- Data transfers will follow internationally recognised security protocols.
- Our agreements with third parties will include data protection obligations.
Changes to the Privacy Policy
dkvip reserves the right to update this Privacy Policy from time to time due to platform improvements, legal changes, or business needs. When changes are made, we will:
- Publish the updated policy on this page.
- Update the "Last Updated" date at the top of the page.
- For significant changes, notify registered users by email or via a login notification.
Continuing to use the platform after a revised policy is published means you are agreeing to the new policy. We recommend checking this page regularly.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please get in touch with us. Our privacy team is always ready to help you.
- Email: [email protected]
- Live Chat: Support in Bengali is available 24 hours a day, 7 days a week.
We take every user's privacy-related request seriously and try to respond as quickly as possible. Stay with us and enjoy gaming safely.
Related Policies
Read our other important policy and information pages.